Techskills

See the following screen shot. Click on the Script in that menu.

Click on the script a new screen will appear. On the right hand side tree control under questions you should be able to find the dialogues that you created. Just drag and drop the dialogues. see the following screen shoot.

Now we have all the dialogue. I want to connect this dialouge and a Identification screen in between. Click in the insert link icon(looks like arrow ->). after that select the first dialogue and drag the mouse to the next dialogue where this will pop up and ask you a question of what to do. see the following screen shot.

We have yes and no button on dialogue so this is asking when to come to this second dialogue if yes or no. I clicked on yes. The above is link between two dialogue.

In this example we need to go from dialogue to transaction and back to dialogue.

Now we need to add the navigation box . Drag and drop from the template and we need to configure the navigation dialogue to tell which IC screen to go. Here we are asking that navigation box to go to BP Identifaction screen. see the screen shot below.

configure the navigation box. Now I configured the navigation screen to go to Identify customer view. See the following screen shot. Now I link dialogue test welcome to bp identication and on return from the screen I mentioned to go to next dialogue.

Now  add the link and my script is ready. See the following screen shot.

save the script and let us run and see what happened.

Now add this script to the script profile. Go to SPRO and see the following menu path. see the following screen shot.

Now your script is defined and ready to launch . Make sure your profile have script launching  access.

Let us assign the script profile to the IC web client profile.

   Go to the following menu–>IMG (transaction SPRO), navigate to Customer Relationship Management->Interaction Center WebClient-> Individual Objects-> Define IC WebClient Profiles.

Select your profile and change the script profile to the one that you created.

Now Let us run the script that we created. see the following screen shot.